Privacy Policy

1. Introduction
This policy explains how Salon Sinks UK Ltd (“we”, “us”, “our”), as the data controller, collects, uses, shares and protects your personal information when you visit our website, place an order or contact us. We manufacture and supply portable basin units that operate without plumbing infrastructure. We handle personal data in line with the UK GDPR, the Data Protection Act 2018 and other applicable data protection law.

2. Information we collect

  • Personal and contact details: full name, email address, phone number, billing and delivery address.
  • Order and transaction details: products ordered, delivery instructions, order history, and payment details. Payments are handled securely by third-party payment providers and we do not store card numbers.
  • Technical and usage data: IP address, browser type, device information, pages visited and interactions, and cookies and similar technologies.
  • Communications: contact form submissions, and emails or calls to our support team.

We may also receive information from third parties who help us provide our services, such as payment providers, delivery partners and website service providers. This may include payment confirmation, delivery updates and fraud-prevention information.

3. How we use your information

  • To process and fulfil orders and deliver products
  • To provide customer support
  • To send order updates and essential service messages
  • To improve our website and your experience
  • To send marketing messages (only with your consent)
  • To prevent fraud and keep our systems secure
  • To meet legal and tax obligations

4. Our legal bases (UK GDPR)

  • Contract: where we need your information to accept, fulfil and deliver your order or provide support you’ve asked for.
  • Consent: where you’ve chosen to receive marketing, or where consent is needed for non-essential cookies.
  • Legitimate interests: to run, secure and improve our website and services, prevent fraud and manage our business, where these interests don’t override your rights and interests.
  • Legal obligation: where we must process data to meet accounting, tax or other legal requirements.

5. Who we share your information with
Where necessary to fulfil orders, run and secure our website, support you, meet legal duties or manage our business, we may share data with:

  • Payment processors
  • Website hosting providers
  • Delivery partners
  • IT and security providers
  • Professional advisers

We do not sell your personal information.

6. Cookies and tracking
We use cookies to enable essential site functions, analyse website traffic and improve your experience. You can manage your preferences through the controls on our website and your browser settings. Disabling some cookies may affect how parts of the site work.

7. Data security
We use appropriate technical and organisational measures to protect your data. However, no online system is completely secure.

8. How long we keep your data
We keep personal data only for as long as needed for the purposes below. The exact period depends on the type of data, why we collected it and any legal requirements.

  • Order fulfilment
  • Customer support
  • Legal and tax obligations

After that, we securely delete or anonymise it.

9. Your rights
You have the right to:

  • Access your data
  • Correct inaccurate data
  • Ask us to delete it
  • Restrict our processing
  • Object to our processing
  • Request data portability
  • Withdraw consent where we rely on it

To use any of these rights, email contact@salonsinks.uk. We may need to verify your identity first. Some rights apply only in certain circumstances, and we’ll explain our decision if we can’t fully meet a request.

You can also complain to the Information Commissioner’s Office (ico.org.uk). We’d appreciate the chance to address your concerns first, so please contact us.

10. International transfers
If we transfer personal data outside the UK, we will make sure an appropriate safeguard is in place. This may be a country covered by UK adequacy regulations, or the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses.

11. Third-party links
Our website may link to other sites with their own privacy policies. We aren’t responsible for their practices, so please read their policies before sharing personal information.

12. Changes to this policy
We may update this policy from time to time. We’ll publish the new version on this page and update the effective date.

13. Contact us
Salon Sinks UK Ltd
Unit 68/73, Upper Hibbert Lane, Marple, Stockport, Greater Manchester, SK6 7HX, United Kingdom
Email: contact@salonsinks.uk